If you're located in Arizona, please join Goodman Law Group for “Managing Difficult Owners: Understanding Behavior, Setting Boundaries & Protecting Your Team.” This course is online and will discuss the challenges of dealing with difficult homeowners, why they behave the way they do, and how we can respond effectively. We’ll apply practical behavioral principles to the HOA world, and discuss how to anticipate conflict, establish boundaries, manage excessive communications and disruptive behavior, and recognize when conduct has escalated to the point that an Injunction Against Workplace Harassment may be appropriate. There is no cost to view this course. This course is 1.0 hours of credit toward CMCA renewal. Registration is not required. Once viewing is completed, please email marketing@goodlaw.legal to request your certificate of completion.